Can I cancel an order after it has been placed?

Orders can be cancelled by calling our Customer Support Staff at 1 800 796 003. If the order has not been processed we will generally cancel the order and issue a full refund.

At Eventgroove, each order is prepared and custom printed specifically for each individual customer. Unfortunately, we cannot reuse product that is cancelled while being processed. If we have started processing your order, we will need to charge for materials and processing. However, we will refund you for any costs (e.g. shipping) which we have not yet incurred.